We have a NO REFUND Policy on both sale items and items bought online. This includes items purchased using a promotional discount code.
(Please see below for our returns policy)
We are happy to offer you an exchange if you aren't 100% happy with the fit, however we wont exchange on a change of mind.
If you would like to exchange your Leonelle items, please contact us within 48 hours of receiving the product to ensure we can accommodate your request. Please contact us at firstname.lastname@example.org so we can initiate the exchange/return process.
All Australian exchanges will need to be exchanged within 7 days of day of purchase.
For international exchanges, all must be lodged 21 days from day of shipping.
We are not responsible for any return shipping or handling costs. For your protection and in case of loss or damage, we recommend a tracked method of shipping. If the return product doesn't reach us safely, we cannot complete the exchange/refund.
To ensure only the highest quality garments are being sent to you, all items are inspected individually before being shipped. In the unlikely instance that your swimwear is faulty, you may return your goods to us for an exchange or refund.
In accordance with health regulations any item returned that has been worn, marked, washed or damaged will not be accepted. All items must be returned in original condition, unlaundered, unworn, unused with hygiene sticker affixed and swing tags secure. Leonelle The Label will not fix lack of elasticity, fading, colour running, burring/pulling and fabric deterioration. Please follow our bikini care guide to prolong the life of your swimwear.
Note: Please allow up to 14 business days for your refund to be processed.